Help Center

FAQ

Shipping & Tracking

Do you ship Internationally?

How much does shipping cost?

How long does shipping take?

Why does shipping take so long?

How do I check the status of my order?

I ordered two products, but have received only one... what's happening?

When do you send the tracking number?

My tracking link says “no information available”.. what's going on?

Where do you ship from?

Duties and Import Tax

Ordering

How do I order on your website?

What payment methods are available?

Is your website secure with my personal information?

What currency is displayed on your store?

Refunds, Replacements, Cancellations

What is the refund policy?

My product is damaged. What next?

What is your cancellation policy?

Contact

My question is not on this list. How do I get in contact?