Upon placing your order, please allow up to 3 business days to have your order processed.
Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.
Once you order has been shipped, you will receive a shipping notification email with a tracking link.
Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately.
Do not worry, it is quite normal that you receive a product up to 10 days before the other.
Every order includes a tracking number.
Tracking numbers are usually sent within 5 days of ordering.
If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us here.
For some shipping companies, it takes 2-3 business days for the tracking information to update on the system.
If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us here.
All US orders are shipped from our warehouse in the US.
We are not responsible for any duties and/or import taxes that you may be subjected to. Customs policies vary widely from country to country. Please contact your local customs office for any information about customs policies that apply in your country.
We do not take any responsibility for any additional charges for customs clearance, import duties or local taxes and we have no control over what they may be. Duties and taxes if applicable will be charged at the customer’s expense and refunds will NOT be issued if you choose not to pay the charge.
Ordering
Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
We accept Paypal and ALL debit and credit cards including: Visa, Mastercard and American Express.
Absolutely! We use SSL security to ensure all your personal information is encrypted.
We do not store your credit card information and it will be used one-time only upon purchasing of your product.
Our store offers products in USD. When you order at checkout, you will be charged in USD.
We use an auto-currency converter to convert the currency to whatever your local currency is.
If your product is damaged or defective, please kindly email us with the subject line “Damaged item with your order #” along with a photograph so we can immediately look into sending you a new one.
You have 24 hours after you place your order to cancel your order and receive a full refund after your purchase.
If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been processed to be shipped out to you.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Contact
You can email us at support@vertoku.com with your order number or you can contact us via our contact us page.
We respond to all emails within 24 hours on business days.
